At Cigsking.com, customer satisfaction is our top priority.
We offer a clear and transparent refund and return policy to ensure that every purchase is safe and hassle-free.
1. Refunds and Reshipments
• If your order is not delivered within 40 business days after shipment, we will provide a free reshipment or a full refund.
• Orders lost in transit or held by customs are eligible for a refund or reshipment.
2. Return Conditions
• Opened tobacco products are not eligible for return due to health and safety regulations.
• If you receive a damaged item, please contact us within 48 hours of receipt and include photos of the damage.
3. How to Request a Refund
• Visit the Contact Us page and provide your order number and details of the issue.
• Include any supporting photos to expedite the process.
All refund and reshipment requests are processed within 1–3 business days.
4. Exceptions
• We are not responsible for delivery delays due to incorrect shipping information provided by the customer.
• Returns due to a change of mind after shipment are not accepted.
5. Contact
For any refund or reshipment inquiries, please contact us via our Contact Us page.
